American Apparel Order Issue Status: RESOLVED!

Y'all prolly have read my previous AA purchase rant. Guess what? It was finally RESOLVED! One of their customer service rep saw my blog post and asked me to contact him. He explained why they have such policies. He explained it really well. Although it's not the best policies they have in place, I really appreciate that he reached out to me and offered to find a better...I mean BEST solution to my order issue. I got the item for free :) What a great way to gain back a customer's trust right? I'm sure AA understands how I reacted last time - Just like any other angry consumers would. The important thing is that they're OK in my book now. I'm more confident to purchase from them online in the future coz I know they'll take care of it in case something like this happens again *crossing my fingers* I also didn't realize that blogging can be that powerful until now! ***

American Apparel Rant

F*ck American Apparel! They messed up my order! I thought it was UPS’ fault for delivering to the wrong address but turns out AA mislabeled my package! They said UPS will return the item to the them. I asked AA to just ship me a replacement since I need it by Friday. They agreed but they will have to charge my account again and refund it when the returned item is processed. WTF? Is that really their policy? How long will that take? What if I do not have enough funds on that card? Are they going to be responsible for my overdraft charges? I don’t think so! I was going to let it go and just have them handle it their way but they e-mailed me that the item was on backorder! GRRRRRRR! I called their toll free hotline and the customer service rep suggested getting it from a store where they would have the item available. I refused because the reason I ordered it online was to save gas plus I also have a free shipping code. So I just canceled the whole damn thing! It was my first time ordering online from them and most likely will be my last. They didn’t even offer to do something nice to compensate for my awful shopping experience. I mean a discount on the next order would be great. I do a lot of online shopping and never did I experience this type of problem until now! I'm so effin mad right now! Okay, change topic...I apologize for lack of updates and responding to comments. I've been catching up on my k-drama addiction. I finished watching 'Shining Inheritance' aka 'Brilliant Legacy.' It's really good. Absolutely one of my faves! What to watch next? Edit: American Apparel's Customer Service contacted me and we are currently working on a better solution for this issue.